Navigating The Irrational…

What exactly is “doesn’t work”?? This post is about learning to communicate with someone and find out what it is that doesn’t work, and in the process deflating the frustration and anxiety many of those people have. These are the folks that you’ll encounter time and again and will, over time, learn to turn around […]

When Customers Just Want To Be Angry

Sometimes people just need to vent because they’ve “been dealing with this problem forever”, however long that may be, and need to blow off a little steam. These are not the people I’m talking about today, the ones I’m going to talk about today are the ones that have to be right even if it […]